Call Support Technician – Third Shift

Call Support Technician – Third Shift

Job Location: Wapakoneta, Ohio

Call Support Technician Position Description

  • Answer live Technical Support telephone calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  • Troubleshoot Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Customer Service Representative Position Description

  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
  • Troubleshoot video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Skill Requirements

  • Experience in basic home networking including Wi-Fi
  • Experience in TCP/IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Possess a positive, caring and helpful attitude
  • Have strong team orientation
  • Ability to work flexible hours, and weekends
  • Possess good telephone skills

Job Type

  • Currently Part-Time positions available

Schedule 

  • Third Shift – After Training
  • Weekends
  • Holidays

Salary

  • $12.25 an hour

Supplemental Pay

  • Hourly rate with monthly performance incentive bonus
  • Quarterly Internet reimbursement¬†

Work-From-Home

  • Yes

 

 

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Office

1720 Willipie St.
Wapakoneta, OH 45895

Hours

24/7/365

Call Us

419-739-3100