Call Center Technician

Call Support Technician Position Description

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshoot Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshoot video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Possess a positive, caring and helpful attitude
• Have strong team orientation
• Ability to work flexible hours, and weekends
• Possess good telephone skills

Job Type

• Currently Part-Time positions available

Schedule 

• Second Shift 
  
• Weekends
• Holidays

Salary

• $12.50 an hour

Supplemental Pay

• Hourly rate with monthly performance incentive bonus
• Quarterly Internet reimbursement 

Work-From-Home

• Yes