CNI’s ability to provide the highest quality communication offering to local providers is found in the company’s commitment to operate its network and service with integrity; and to be an early adopter of new and innovative voice, video and Internet access and data applications. CNI’s commitment to local communication providers is stronger today than ever. CNI has invested in IPTV infrastructure to deliver HD and SD video over our regional fiber network. In order to ensure the reliability of voice offerings, CNI has added Quality of Service (QoS) and Quality of Experience (QoE) metrics to its traditional voice and IP voice service offerings. Customers of CNI, and its partners, receive the added benefit and peace of mind knowing the services they receive are monitored and supported 24/7/365 by CNI’s Network Operation Center (NOC) and call center. CNI’s NOC and call center are located in Wapakoneta, Ohio, and staffed 24/7/365 with experienced and knowledgeable subject matter experts.
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