Around-the-Clock Call Center Support

Receive 24/7/365 care that enhances customer satisfaction and increases productivity for you and your team.




Resolve issues on the first call

It can be overwhelming to handle all your support tickets in-house and frustrating to pay a call center support bill only to see issues still persist. If you’re looking to ensure your customers’ needs never go unmet again, CNI’s call center support team provides white-glove service and strives for first-call resolution. We’ll make sure you won’t get lost in the weeds of support tickets while seamlessly integrating with your company’s needs. 

Elevate your customer’s experience

See the benefits of CNI’s complete 24-hour call center.

Adaptive solutions

We offer adaptable solutions that evolve with changing technologies and business needs.

Completely custom

Your business is not cookie-cutter. Our team and process ensure you receive a comprehensive support system adapted to the needs of your business.

24/7 support

Customers can reach out for assistance at any time, including nights, weekends, and holidays, ensuring uninterrupted service and support.

Increased productivity

Avoid a sea of unresolved support tickets that pull you away from high-value work.

Conquer customer satisfaction goals and thrive into the future

Two people working in telecom

Schedule a call

We’ll sit down with you to understand your current support structure and what needs are going unmet


Receive a support system analysis and estimate

We’ll provide you with a recommended plan and cost breakdowns.


Keep your company online, all the time

We take time to understand the inner workings of your business and train our teams so the support structure you need operates the way you need it to.

Dependable support for every minute of every day

CNI is here to ensure you have a sustainable support structure that will carry you into the future.

We trust our own call center to support CNI’s fiber network.

Available in 20+ states

Our team is on call 24/7.

Take your support system from stressful to streamlined

At CNI, you receive a comprehensive support system built to serve you and your customers. With our help, you’ll have a responsive, 24-hour call center that provides top-notch support, elevating your customer experience from day one. Now, you can:

Everything you need to know about
our call center services

Absolutely! Those who are interested in our call center support solutions aren’t required to use our other services. Simply schedule a call with us today so we can learn more about your specific needs.

We offer multiple communication channels for your convenience. Customers can reach us by phone or by sending an email. Our goal is to provide your customers with options that suit their preferred way of getting in touch, making it easier for them to connect with us whenever they need assistance.

Our 24/7 call center is equipped to assist with a wide range of technical issues. Whether your customers are facing software glitches, hardware malfunctions, connectivity problems, or need guidance on using a particular tool, our experienced technicians are here to help them navigate through any technical challenge.

We are a US-based call center and our team is easy to understand so that your customers get clear guidance so their issues are resolved quickly and easily.

When your customers call us, we act on your behalf because the person on the other line has an important need to address. Our team is trained to ask intuitive, response-based questions, and we strive to never make callers jump through irrelevant hoops that waste everyone’s time.



1720 Willipie St.
Wapakoneta, OH 45895
(419) 739-3100